Submit a support ticket

Something not working, or a question your coach can't answer? You can message CoachBrighter support directly — no need to track down an email address.

Open a new ticket

1. 1

   Find Support in your account menu

   Click your avatar — top right if you're signed in on coachbrighter.com, or bottom of the sidebar once you're inside the app — and choose Support.

2. 2

   Click Create

   On the Support page, click Create in the top right.

3. 3

   Describe the issue

   Give it a short Subject and describe what's going on in Message — what you were trying to do and what happened instead. Click Create ticket.

You'll land on the new ticket's page, and an email confirms it went through.

After you submit

• You'll get an email as soon as support replies — click through to view the full reply and respond.
• Every ticket you've opened is listed on the Support page, most recent first. Click any row to reopen it.
• To keep the conversation going, open the ticket and use Write a reply… at the bottom, then Send reply.

Support vs. your coach

Support can help with account access, bugs, and anything about how CoachBrighter itself works. Things like which events you're swimming, practice times, or team decisions are still your coach's call — start there for those, and use support for everything else.