Submit a support ticket

Stuck on something, or think you've found a bug? Open a support ticket and it goes straight to the CoachBrighter team — no need to dig up an email address.

Open a new ticket

1. 1

   Find Support in your account menu

   Click your avatar — top right if you're signed in on coachbrighter.com, or bottom of the sidebar once you're inside the app — and choose Support.

2. 2

   Click Create

   On the Support page, click Create in the top right.

3. 3

   Describe the issue

   Give it a short Subject and as much detail as you can in Message — what you were trying to do, what happened instead, and which team or meet it involves if relevant. Click Create ticket.

You'll land on the new ticket's page, and an email confirms it went through.

After you submit

• You'll get an email as soon as support replies — click through to view the full reply and respond.
• Every ticket you've opened is listed on the Support page, most recent first. Click any row to reopen it.
• To keep the conversation going, open the ticket and use Write a reply… at the bottom, then Send reply.

What to include for a faster answer

The more specific you are, the faster support can help:

• The team and, if it's meet-related, the meet name
• What you expected to happen vs. what actually happened
• Whether it's happening for one athlete or the whole team

If you're reporting a data problem — a wrong time, a missing athlete, a bad import — a link to the exact page (copy it from your browser's address bar) saves a lot of back-and-forth.